questions and answers

Many people have never hired a private investigator before. Read on to find answers to some of the most commonly asked questions.

  • Palafox PI offers a range of private investigation services, including surveillance, background checks, elder exploitation investigations, and more. Our services are tailored to meet the unique needs of our clients. To see a more detailed list of services, click here.

  • To request our services, please contact us through our contact form, and we will be in touch promptly to discuss your specific requirements.

  • While Palafox PI is based in Pensacola, we provide services to the Panhandle of Florida, focusing primarily in Escambia, Santa Rosa, Okaloosa, and Walton counties. Due to the professional affiliations fostered throughout the state among other PI’s, if you are in need of services beyond this area, we can refer you to reputable agencies and investigators.

  • Yes, Palafox PI is fully licensed through the Florida Department of Agriculture and Consumer Services and insured to operate as a Private Investigation Agency in the state of Florida. We comply with all applicable laws and regulations. Every Private Investigator or Private Investigations Agency is required to be licensed in Florida. You can search here to check the licenses of PI’s (Class C License) and PI Agencies (Class A License) in Florida.

  • Costs vary depending on the nature and scope of the investigation. Please contact us for a free personalized consultation and estimate based on your specific needs. Some cases or assignments can be quoted on a per job basis but others are billed at an hourly rate plus fees. *Rates are discounted for all cases involving elder exploitation and suspected elder abuse.

  • Confidentiality is paramount to us and part of our core values. We take stringent measures to safeguard the privacy of our clients and the information we handle. We adhere to strict legal and ethical standards and abide by the laws of this state.

  • The duration of an investigation varies based on factors such as complexity and the type of services required. We strive to provide timely and efficient services without compromising quality.

  • Yes, we understand the importance of communication. You will receive regular updates on the progress of your case to ensure that you are informed every step of the way.

  • The value of concrete evidence is immeasurable, and a PI may be the key to providing that information. For some, hiring a PI is a way of finding answers or gaining closure. Others turn to PIs because they have been told their problem is not a police matter. Take the first step with confidence knowing consultations are always free.